The
Support Analyst is responsible for three main activities: service to users,
identification and registration of problems and support , whether via help
desk, email or phone. He / she is also responsible for conducting tests,
updating systems, fixing bugs, migrating computers and users, preparing
technical documentation, standards, solutions for computerized environments,
supporting company systems and processes, implementing process infrastructure
and technology. In the case of an infrastructure technical support , you
can be responsible for backups, equipment logistics, training in the use of
systems, control of parts and equipment inventory, budgets, maintenance of
peripherals and, depending on the vacancy, on-site technical assistance to
customers.
PROFILE
AND CHARACTERISTICS OF THE PROFESSIONAL:
For this professional, the most
requested requirements are experience with the languages or operating systems
used by the company or its customers. Among them, the ones that appeared most
were: SQL, C #, HTML, Javascript, Windows, Mac, Linux and Office Package. It is
also requested, in most cases, that the candidate has complete higher education
in Computer Science, Database, Information Systems, Systems Analysis and
Development, Computer Engineering or related areas, repair of software and
hardware , notions of networks and configuration of routers, backups, debugging
of bugs, optimization of resources and systems, ease of diagnosis and
troubleshooting and advanced programming logic.
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