Friday, January 24, 2020

Help Desk Analyst Responsibilities


The Support Analyst is responsible for three main activities: service to users, identification and registration of problems and support , whether via help desk, email or phone. He / she is also responsible for conducting tests, updating systems, fixing bugs, migrating computers and users, preparing technical documentation, standards, solutions for computerized environments, supporting company systems and processes, implementing process infrastructure and technology.  In the case of an infrastructure technical support , you can be responsible for backups, equipment logistics, training in the use of systems, control of parts and equipment inventory, budgets, maintenance of peripherals and, depending on the vacancy, on-site technical assistance to customers.

PROFILE AND CHARACTERISTICS OF THE PROFESSIONAL:

 For this professional, the most requested requirements are experience with the languages ​​or operating systems used by the company or its customers. Among them, the ones that appeared most were: SQL, C #, HTML, Javascript, Windows, Mac, Linux and Office Package. It is also requested, in most cases, that the candidate has complete higher education in Computer Science, Database, Information Systems, Systems Analysis and Development, Computer Engineering or related areas, repair of software and hardware , notions of networks and configuration of routers, backups, debugging of bugs, optimization of resources and systems, ease of diagnosis and troubleshooting and advanced programming logic.

1 comment:

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